815.356.9212
26 N Williams Street, Crystal Lake, IL 60014

First timer’s guide

First Timer’s Guide
We answer all your questions

Electronic Courtesy

Cameras and recording devices of any type are not permitted at any Raue Center performance. Violators are subject to removal. Please remember to turn off all cellular phones and electronic watch alarms before entering the theatre. Please be mindful that the illumination from cellular phones and other electronic devices cause a glare for the performers.

Facility Fee

A $7.00 per order facility fee is included on all touring show ticket orders. A $5.00 per order, non-refundable facility fee will be included on all community show ticket orders. These are non-refundable and help with the restoration and maintenance of Raue Center.

Shipping & Handling Fee

All tickets mailed will be subject to a $2.00 shipping and handling fee.

Refunds

Tickets are non-refundable and non-exchangeable. Raue Center does not offer refunds on tickets purchased even if the performance is canceled or postponed. In the unlikely event of cancellation for any reason, Raue Center will strive to reschedule the event but it is clearly understood that the cancellation might not be possible with the Artist. In the event the performance cannot be rescheduled, a credit for a future Raue Center show(s) will be issued. Please contact the Box Office for more information.

Programs, dates, and times are subject to change. All ticket sales are final.

Ticket Exchange

Subscribers may exchange their tickets for another Raue Center event within the season year. Present your tickets to Raue Center Box Office at least one business day before your purchased performance and select the new performance you would like to attend. If the new performance has a higher ticket price, you’ll need to pay the difference, however, with a lower ticket price, the difference is non-refundable. You may also exchange your tickets for a tax-deductible contribution to Raue Center’s Annual Campaign. Ticket exchanges between two people or after an event has occurred are not allowed.

Tax Deductible Ticket Donations

If you are unable to use a ticket, please consider returning it to Raue Center as a tax-deductible donation. Tickets must be returned to Raue Center Box Office at least one hour prior to the performance.

Lost Tickets

There is a $2 per ticket service charge for reprinting lost tickets.

Large Bags, Purses & Backpacks 

Raue Center does not allow patrons to bring large bags into the building. Ushers will ask patrons to leave such items in their vehicles and/or search them.

Will Call:

Most venues, which sell tickets via online offer what is called a “Will Call” Box Office, through which you can pick your tickets up right at the event prior to the show. If you were able to choose Will Call for your tickets, then it is available for your event. … The credit card you used to purchase the tickets.

Credit Card Charges:

As with most business transactions Credit Card Companies secure a hold on amounts to be deducted. Once the sale is finalized the final amount will be billed. In some instances, you might see a hold on a Credit Card amount if you make a mistake in process. For instance, if you type the wrong zip code in and the company suspects fraud. Your purchase might be declined and yet the amount is still on hold. These events are typically cleared up by the Credit Card company within 24-48 hours.

Fees:

The $5 convenience fee is a per ticket fee that is for online purchases only and supports the software that enables the convenience of online ticket sales. The $7 facility fee is a per order fee and it is exactly that… a facility fee. Raue Center is a historically plaqued building which is an amazing achievement! However, it comes at a cost… At 89 years-old, our space is beautiful but tired and in some pain. This facility fee helps support the upkeep of the theater. It also goes to supporting various free events for our community. Did you know Raue Center hosts up to 200+ free events every year? Check out our “Upcoming Events” page to few all events!