26 N Williams Street, Crystal Lake, IL 60014

Ticketing Information


Box Office Information

Tuesday-Friday 12:00 – 4:00 p.m.
& 1 hour prior to scheduled performances.

Closed: Saturday, Sunday, and Monday


26 N Williams Street Crystal Lake, IL 60014

Phone: 815.356.9212
Email: boxoffice@rauecenter.org

Refund/Exchange Policy

Tickets are non-refundable and non-exchangeable. Raue Center does not offer refunds on tickets purchased even if the performance is canceled or postponed. In the unlikely event of cancellation for any reason, Raue Center will strive to reschedule the event. In the event the performance cannot be rescheduled, a credit for a future Raue Center show(s) will be issued. Please contact the Box Office for more information.

RaueNOW Members may exchange their tickets for another Raue Center event within the season year.

RaueNOW Membership Program

Memberships are tax-deductible and start at just $60. Each membership tier comes with a unique set of benefits including 30% Off Tickets, no online convenience fees, and exclusive access to our Member Lounge, 26N.  To learn more click here.

Will Call:

Most venues that sell tickets online offer a “Will Call” at Box Office. You can pick your tickets immediately prior to the show. Generally, tickets will be held under the name that appears on the credit card used to make the purchase unless otherwise specified.

Credit Card Charges:

As with most business transactions, Credit Card Companies secure a hold on amounts to be deducted. Once the sale is finalized the final amount will be billed. In some instances, you might see a hold on a Credit Card amount if there was an error in processing or the company suspects fraud. These events are typically cleared up by the Credit Card company within 24-48 hours.


Etix, our ticketing agent, charges a $3 per-ticket fee to process the ticket purchase in their system. This fee is waived for RaueNOW Members of all levels.  A Premium Seat Fee of $5 will be applied to seats indicated by a light blue color on the seating chart. These seats are in prime locations and provide additional legroom. A $7 facility fee (per order) supports the maintenance of Raue Center’s historical venue. Raue Center is recognized by the League of Historic American Theatres and the facility fee helps support the upkeep of the theater, and provides for various free events and initiatives in our community like our Veterans program which allows veterans to see shows for free throughout the year!

Group Rates*:

Bring a group of 10 or more people and receive special discounted ticket rates. Rates are as follows:

  • 10-20 people = 12% off
  • 21-50 people = 18% off
  • 51+ people = 25% off

*Some exclusions may apply. Click here to fill out our online form.
For more information, email boxoffice@rauecenter.org or call (815) 356-9212. 

Fraud Alert! Patrons Beware of unauthorized 3rd party Ticketing Sites

Raue Center rarely works with third-party vendors. In the event you are contacted by someone outside of our organization, claiming to reach out on our behalf, please disregard and contact our Raue Center team directly. And always avoid third-party ticket resellers!  Avoid high ticket prices and fraudulent charges by purchasing directly from rauecenter.org or calling our box office at 815-356-9212.

Do not make copies of tickets or attempt to sell copies of tickets. Transferring tickets to a second party requires an original purchaser ID.