26 N Williams Street, Crystal Lake, IL 60014

Ticketing Information


Box Office Information

Tuesday-Friday 2:00 – 4:00 p.m.
& 1 hour prior to scheduled performances.

Closed: Saturday, Sunday, and Monday


26 N Williams Street Crystal Lake, IL 60014

Phone: 815.356.9212
Email: boxoffice@rauecenter.org

Refund/Exchange Policy

Tickets are non-refundable and non-exchangeable. Raue Center does not offer refunds on tickets purchased even if the performance is canceled or postponed. In the unlikely event of cancellation for any reason, Raue Center will strive to reschedule the event. In the event the performance cannot be rescheduled, a credit for a future Raue Center show(s) will be issued. Please contact the Box Office for more information.

RaueNOW Members may exchange their tickets for another Raue Center event within the season year.

RaueNOW Membership Program

Memberships are tax-deductible and start at just $60. Each membership tier comes with a unique set of benefits including 30% Off Tickets, no online convenience fees, and exclusive access to our Member Lounge, 26N.  To learn more click here.

Will Call:

Most venues that sell tickets online offer a “Will Call” at Box Office. You can pick your tickets immediately prior to the show. Generally, tickets will be held under the name that appears on the credit card used to make the purchase unless otherwise specified.

Credit Card Charges:

As with most business transactions, Credit Card Companies secure a hold on amounts to be deducted. Once the sale is finalized the final amount will be billed. In some instances, you might see a hold on a Credit Card amount if there was an error in processing or the company suspects fraud. These events are typically cleared up by the Credit Card company within 24-48 hours.


The $3 convenience fee is a per ticket fee that supports the software that enables online ticket sales. The $6 facility fee is a per order fee that supports the maintenance of the building.  Raue Center is recognized by the League of Historic American Theatres as a historical landmark, an amazing achievement! The facility fee helps support the upkeep of the theater and also supports various free events for our community.

Group Rates*:

Bring a group of 10 or more people and receive special discounted ticket rates. Rates are as follows:

  • 10-20 people = 12% off
  • 21-50 people = 18% off
  • 51+ people = 25% off

*Some exclusions may apply. For more information, please contact Maribeth Ling at boxoffice@rauecenter.org or call (815) 356-9212

Patrons Beware Unauthorized 3rd Party Ticketing Sites

Raue Center sells tickets to its events exclusively through its ticketing system E-tix. Tickets purchased through other resale or 3rd party sites are marked up at a higher price. Some ticketing sites are fraudulent and as such, Raue Center will have no record of the purchase.   Avoid high ticket prices and fraudulent charges by purchasing directly from rauecenter.org or calling our box office.   


Do not make copies of tickets or attempt to sell copies of tickets. Transferring tickets to a second party requires an original purchaser ID.