26 N Williams Street Crystal Lake, IL 60014
Closed Sunday and Monday
Tuesday-Friday 2:00 – 6:00 p.m.
Saturday 12:00 – 4:00 p.m.
In addition, the box office will be open one hour prior to performance times.
Tickets are non-refundable and non-exchangeable. Raue Center does not offer refunds on tickets purchased even if the performance is canceled or postponed. In the unlikely event of cancellation for any reason, Raue Center will strive to reschedule the event but it is clearly understood that the cancellation might not be possible with the Artist. In the event the performance cannot be rescheduled, a credit for a future Raue Center show(s) will be issued. Please contact the Box Office for more information.
Most venues, which sell tickets via online offer what is called a “Will Call” Box Office, through which you can pick your tickets up right at the event prior to the show. If you were able to choose Will Call for your tickets, then it is available for your event. … The credit card you used to purchase the tickets.
As with most business transactions Credit Card Companies secure a hold on amounts to be deducted. Once the sale is finalized the final amount will be billed. In some instances, you might see a hold on a Credit Card amount if you make a mistake in process. For instance, if you type the wrong zip code in and the company suspects fraud. Your purchase might be declined and yet the amount is still on hold. These events are typically cleared up by the Credit Card company within 24-48 hours.
The $2 convenience fee is a per ticket fee that is for online purchases only and supports the software that enables the convenience of online ticket sales. The $5 facility fee is a per order fee and it is exactly that… a facility fee. Raue Center is a historically plaqued building which is an amazing achievement! However, it comes at a cost… At 89 years-old, our space is beautiful but tired and in some pain. This facility fee helps support the upkeep of the theater. It also goes to supporting various free events for our community. Did you know Raue Center hosts up to 200+ free events every year? Check out our “Upcoming Events” page to view all events!