Facility Fee
A $5.00 per order, non-refundable facility fee is included on all touring show ticket orders. A $2.00 per order, non-refundable facility fee will be included on all community show ticket orders. This fee helps with the restoration and maintenance of Raue Center facility and equipment.
Shipping & Handling Fee
All tickets mailed will be subject to a $2.00 shipping and handling fee.
Refunds
We are unable to offer refunds on tickets unless a performance is cancelled. Programs, dates and times are subject to change. All ticket sales are final. No refunds will be offered on previously purchased tickets if a promotional price is offered at a later date. Handling fees or service fees are not refundable.
Ticket Exchange
Subscribers may exchange their tickets for another Raue Center event within the season year. Simply present your tickets to Raue Center Box Office at least one business day before your purchased performance and select the new performance you would like to attend. If the new performance has a higher ticket price, the purchaser is responsible for the difference; if the new performance has a lower ticket price the difference is non-refundable. If you prefer, you may also exchange your tickets for a tax-deductible contribution to Raue Center’s Annual Campaign. Ticket exchanges will not be allowed after an event has occurred. Single ticket purchasers may not exchange tickets.
Tax Deductible Ticket Donations
If you are unable to use a ticket, please consider returning it to Raue Center as a tax-deductible donation. Tickets must be returned to Raue Center Box Office at least one hour prior to the performance.
Lost Tickets
There is a $2 per ticket service charge for reprinting lost tickets.
Large Bags, Purses and Backpacks
Raue Center does not allow patrons to bring large bags, purses or backpacks into the building. Ushers will ask patrons to leave such items in their vehicles and all bags may be subject to search.
Ticket Exchange
Subscribers may exchange their tickets for another Raue Center event within the season year. Simply present your tickets to the Raue Center Box Office at least one business day before your purchased performance and select the new performance you would like to attend. If the new performance has a higher ticket price, the purchaser is responsible for the difference; if the new performance has a lower ticket price the difference is non-refundable. If you prefer, you may also exchange your tickets for a tax-deductible contribution to Raue Center’s Under the Stars Annual Campaign. Ticket exchanges will not be allowed after an event has occurred. Single ticket purchasers may not exchange tickets.
Student Tickets
Student tickets are for registered students 18 and over with a valid ID card. All student ticket holders must show a valid ID card at the door when entering Raue Center.
Cancelled Performances
If a performance is cancelled, return your tickets to the Raue Center Box Office for a full refund or exchange toward another Raue Center event. Refunds are granted only for cancelled performances.
Lost Tickets
If tickets are lost, the Raue Center Box Office will issue a location pass to the ticket purchaser on record. Call the box office as soon as possible to arrange for your pass. For your protection, location passes will not be issued earlier than one hour prior to the beginning of a performance. A $5.00 replacement fee for lost tickets will apply.
Special Seating and Hearing Devices
Raue Center offers special seating arrangements and hearing devices for patrons with disabilities. Please call the box office at 815.356.9212 to make arrangements prior to the performance.
Late Seating Policy
All performances start promptly at the time listed on the ticket. Raue Center is an intimate 800-seat house. Due to the configuration of our theatre and to avoid disturbing other patrons, we may not be able to seat you immediately. House staff will seat latecomers at the first appropriate pause in the program.
Electronic Courtesy
Cameras and recording devices of any type are not permitted at any Raue Center performance. Violators are subject to removal. Please remember to turn off all pagers, electronic watch alarms and cellular phones before entering the theatre. Please be mindful that the illumination from cellular phones, PDA’s and other electronic devices cause a glare and can interfere with performances.
Food and Beverages
A variety of food and beverages are available in the theatre lobby. Food and beverages are not allowed in the theatre. Outside food and drink are not permitted.
Emergency Phone Number
An emergency phone is located with the house staff during performances. The caller must provide your name and seat location (level, section, row and seat number). An usher will then find you and notify you of the call. The emergency phone number is 815.356.9212.