Terms, Conditions, & Policies» Crystal Lake, IL Theater

ELECTRONIC COURTESY

Cameras and recording devices of any type are not permitted at any Raue Center performance. Violators are subject to removal. Please remember to turn off all cellular phones and electronic watch alarms before entering the theatre. Please be mindful that the illumination from cellular phones and other electronic devices cause a glare for the performers.

WHY THE FEES?

The $7.00 fee on each order is in place to support the various free events at the theatre such as Poetry Night and LAB: Theatre Series. The fee also ensures the upkeep of the theatre and supports Mission Imagination, our arts education outreach program. A $5.00 fee for online purchases is for the convenience of purchasing online and to support the software that enables online ticket sales.  These are non-refundable and help with the restoration and maintenance of Raue Center.

SHIPPING & HANDLING FEE

All tickets mailed will be subject to a $2.00 shipping and handling fee.

REFUNDS

We are unable to offer refunds on tickets unless a performance is cancelled. Programs, dates, and times are subject to change. All ticket sales are final. No refunds will be offered on previously purchased tickets if a promotional price is offered at a later date. If a performance is cancelled, return your tickets to the Raue Center Box Office for a full refund or exchange toward another Raue Center event.

TICKET EXCHANGE

Subscribers may exchange their tickets for another Raue Center event within the season year. Present your tickets to Raue Center Box Office at least one business day before your purchased performance and select the new performance you would like to attend. If the new performance has a higher ticket price,you’ll need to pay the difference, however, with a lower ticket price, the difference is non-refundable. You may also exchange your tickets for a tax-deductible contribution to Raue Center’s Annual Campaign. Ticket exchanges between two people or after an event has occurred are not allowed.

TAX DEDUCTIBLE TICKET DONATIONS

If you are unable to use a ticket, please consider returning it to Raue Center as a tax-deductible donation. Tickets must be returned to Raue Center Box Office at least one hour prior to the performance.

LOST TICKETS

There is a $2 per ticket service charge for reprinting lost tickets.

LARGE BAGS, PURSES AND BACKPACKS

Raue Center does not allow patrons to bring large bags into the building. Ushers will ask patrons to leave such items in their vehicles and/or search them.

STUDENT TICKETS

Student tickets are for registered students 18 and over with a valid ID card. All student ticket holders must show a valid ID card at the door when entering Raue Center.

SPECIAL SEATING AND HEARING DEVICES

Raue Center offers special seating arrangements and hearing devices for patrons with disabilities. Please call the box office at 815.356.9212 to make arrangements prior to the performance.

LATE SEATING POLICY

All performances start promptly at the time listed on the ticket. Raue Center is an intimate 750-seat house. Due to the configuration of our theatre and to avoid disturbing other patrons, house staff will seat latecomers at the first appropriate pause in the program.

FOOD AND BEVERAGES

A variety of food and beverages are available in the theatre lobby. Food and beverages are not allowed in the theatre. Outside food and drink are not permitted.

EMERGENCY PHONE NUMBER

An emergency phone is located with the house staff during performances. The caller must provide your name and seat location (level, section, row and seat number). An usher will then find you and notify you of the call.

The emergency phone number is 815.356.9212.